Terms of Service

Agreement Overview

These Terms of Service (“Terms”) govern your use of Startup AI Advantage’s AI-powered marketing services, website, and related offerings. By engaging our services, you agree to be bound by these Terms and our Privacy Policy.

Acceptance of Terms

By accessing our website, engaging in discovery calls, or signing up for our services, you acknowledge that you have read, understood, and agree to be bound by these Terms. If you do not agree with these Terms, please do not use our services.

Modifications to Terms

We reserve the right to modify these Terms at any time. We will notify existing clients of material changes via email at least 30 days before they take effect. Continued use of our services after changes constitutes acceptance of the modified Terms.

Our Services

AI Marketing Systems

• LinkedIn AI Revenue Engine: Automated LinkedIn content creation and engagement systems
• 18-Agent Social Media System: Comprehensive AI-powered social media management across platforms
• Design Thinking AI Solutions: Custom AI implementations based on human-centered design principles
• Strategic Consultation: AI strategy development and implementation guidance

Service Delivery

• Initial brand training and system customization (typically 15 days)
• Ongoing content creation and optimization
• Monthly strategy reviews and performance analysis
• Technical support and system maintenance
• Access to our team for strategic guidance

Your Obligations

Accurate Information

• Provide accurate and complete information about your business, brand, and objectives
• Maintain current contact information and respond to our communications promptly
• Notify us of any changes to your business model, brand guidelines, or strategic direction

Cooperation and Feedback

• Participate in initial brand training sessions and ongoing optimization calls
• Provide timely feedback on content and strategic recommendations
• Grant necessary access to social media accounts and marketing platforms
• Review and approve content according to agreed-upon timelines

Acceptable Use

You agree not to:

• Use our services for illegal, fraudulent, or harmful activities
• Attempt to reverse engineer, copy, or redistribute our AI systems
• Violate platform terms of service (LinkedIn, Facebook, Instagram, etc.)
• Share confidential information about our methodologies with competitors
• Use our services to create misleading or deceptive content

Payment Terms

Pricing Structure

• Setup Fee: One-time fee for system customization and brand training
• Monthly Service Fee: Recurring fee for ongoing AI services and support
• Additional Services: Custom development or consulting work billed separately

Payment Requirements

• Setup fees are due upon contract signing before service commencement
• Monthly fees are billed in advance and due within 15 days of invoice date
• Late payments may result in service suspension after 30 days past due
• All fees are non-refundable except as specified in our refund policy

Pricing Changes

We may adjust pricing with 60 days’ written notice. Existing clients will be grandfathered at current rates for the remainder of their contract term.

Intellectual Property

Your Content and Brand Assets

• You retain all rights to your brand assets, logos, and proprietary information
• You grant us a limited license to use your brand materials for service delivery
• We will not use your brand assets for any purpose outside of providing contracted services

AI-Generated Content

• Content created by our AI systems for your brand becomes your property
• We retain rights to our AI methodologies, prompts, and system architecture
• You may use AI-generated content freely for your business purposes
• We may use anonymized performance data to improve our AI systems

Our Proprietary Technology

• Our AI training methodologies, system designs, and processes remain our intellectual property
• Clients may not attempt to replicate, reverse engineer, or redistribute our systems
• Any improvements or customizations we develop remain our property

Confidentiality

Mutual Confidentiality

Both parties agree to maintain strict confidentiality regarding:

• Business strategies, financial information, and competitive insights
• Technical specifications, AI training data, and system configurations
• Customer lists, market research, and proprietary business information
• Any information marked as confidential or reasonably understood to be confidential

Competitive Protection

• We limit clients per industry to avoid direct competitive conflicts
• Your strategies and AI training remain unique to your business
• We do not share insights or performance data between competing clients
• Industry best practices may be shared in general terms without client attribution

Data Protection and Privacy

Our handling of your personal and business data is governed by our Privacy Policy. Key commitments include:

• Industry-standard encryption and security measures
• Data minimization – we only collect necessary information
• No sale of personal or business data to third parties
• Secure deletion of data upon contract termination
• Compliance with applicable privacy regulations (GDPR, CCPA, etc.)

Limitation of Liability

Service Disclaimers

• AI-generated content may require human review and approval
• Marketing results depend on various factors beyond our control
• We cannot guarantee specific follower counts, engagement rates, or sales outcomes
• Platform algorithm changes may affect content performance

Liability Limits

To the maximum extent permitted by law:

• Our total liability is limited to fees paid in the 12 months preceding the claim
• We are not liable for indirect, consequential, or punitive damages
• We are not responsible for third-party platform changes or outages
• Business interruption or lost profits are not covered under our liability

Termination

Termination by Client

• 30 days written notice required for service termination
• Setup fees are non-refundable after service commencement
• Monthly fees are pro-rated based on services delivered
• Data export available for 30 days after termination

Termination by Startup AI Advantage

We may terminate services for:

• Non-payment after 30 days past due
• Violation of acceptable use policies
• Breach of confidentiality obligations
• Behavior that damages our reputation or business

Post-Termination

• All AI-generated content remains your property
• Access to our systems and platforms is revoked
• Confidentiality obligations survive termination
• Outstanding invoices remain due and payable

Dispute Resolution

We are committed to resolving disputes amicably:

Escalation Process

• Step 1: Direct discussion with your account manager
• Step 2: Escalation to Neville Darukhanawala, Founder
• Step 3: Mediation through mutually agreed mediator
• Step 4: Binding arbitration if mediation fails

All disputes will be governed by the laws of [Your Jurisdiction] and resolved through arbitration rather than court proceedings.

General Provisions

Force Majeure

Neither party is liable for delays or failures due to circumstances beyond reasonable control, including natural disasters, pandemics, government actions, or third-party service outages.

Severability

If any provision of these Terms is deemed unenforceable, the remainder of the Terms will remain in full force and effect.

Entire Agreement

These Terms, along with our Privacy Policy and signed service agreements, constitute the complete agreement between parties and supersede all prior negotiations or agreements.